WaterAid chatbot links supporters with benefitting communities

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first_img AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis47 Talk to Sellu via chatbot “At the moment, the predominant use of chatbots is for service handling, with bots trained to learn answers to basic FAQs, or use machine learning to comb the internet for content. We decided to take a different approach, and work within the limitations of the technology to create some good, old-fashioned storytelling; immersing our digital audiences in the life of Sellu – a farmer, fisherman father-of-three from Tombohuaun, Sierra Leone.“The ability to continuously interact with large cohorts of engaged digital users makes the chatbot a powerful tool for awareness, activation and retention all in one and we hope people will be encouraged to donate to our winter fundraising appeal, Untapped.” This campaign was subsequently featured at IWITOT (I Wish I’d Thought of That) 2019 by Wayne Murray. WaterAid has launched a chatbot that connects supporters with the people they are helping. Through a series of messages, photos and video content, Sellu takes users on a guided tour of his home, introduces them to his wife Fatu and daughter Nancy and even teaches them how to say ‘hello’ in the local language, ‘Mende’. There are also updates on the new water and sanitation infrastructures being built with help from WaterAid supporters. Users will ultimately be asked if they would like to donate towards WaterAid’s Untapped appeal to help bring clean water, decent toilets good hygiene to communities like Sellu’s. The charity worked with Facebook-approved developer, The Bot Platform, and Sellu, a farmer and fisherman from the remote village of Tombohuaun in Sierra Leone’s eastern province, to create the chatbot Talk to Sellu, which launched on Facebook Messenger in early December. ‘Talk to Sellu’ is being promoted across WaterAid’s social media channels as well as via email and digital campaigns as part of WaterAid’s Untapped Appeal. Every £1 the public donates to the appeal by 31 January 2018 will be matched by the UK Government. Campaign featured at IWITOT Advertisement  Main image credit: WaterAid/ Nana Kofi Acquah. Nancy and Lucy and their parents Sellu and Fatu. Tombohuauncenter_img Melanie May | 9 February 2018 | News Talking to Sellu via Messenger Users are introduced to Sellu – as well as members of the wider community – and, once subscribed to the bot, taken on a unique journey to the heart of village life in Tombohuaun, the focus community for WaterAid‘s winter fundraising appeal, Untapped. Watch why he wished he’d thought of this campaign. WaterAid chatbot links supporters with benefitting communities Tagged with: bots mobile Technology Dan Gray, WaterAid Digital Engagement Manager, said:  298 total views,  2 views today AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis47 About Melanie May Melanie May is a journalist and copywriter specialising in writing both for and about the charity and marketing services sectors since 2001. She can be reached via www.thepurplepim.com.last_img read more