Journos demand immediate arrest of attackers


Tag: 上海后花园千花

first_img Our company, Phone Halo has made its fair share of mistakes over the past few years in terms of customer support. The biggest and most important lesson we’ve learned, though, is that it’s critical to have our customer-support team in-house.Nonetheless, investors question whether customer support is a burden to the bottom line of our hardware-focused business; several have suggested that we explore outsourcing this component of the company. This echoes the “big corporation” mentality of the 1950s, rather than promoting the new approach of focusing on customers.Here are five reasons to keep a support team in-house:Related: Revive That Old-Fashioned Extra: Excellent Customer Service1. Installing support software is simple. With the rapid rise of software-as-a-service companies such as Desk, Get Satisfaction and Zendesk, implementing a support system has never been easier or more cost efficient. For example, after our company started using Zendesk, a single customer-support representative can answer and solve more than 100 consumer inquiries (or tickets) in just over an hour. In addition to being highly efficient, these customer-support systems are extremely cost efficient for startups. Zendesk’s most basic package costs just $1 a month for one agent to use.2. Providing the ultimate brand experience. Put aside the idea of sitting on hold with a health insurance agent. Think instead about booking an appointment at Apple’s Genius Bar. Ahhh, much better. Apple’s team shows what support can be. Each Apple employee is highly knowledgeable about the differences between the iPhone 5 and iPhone 5s, can help new Macbook owners set up devices in a jiffy or might be able to diagnose bigger software-related issues.In short, customer support can provide a company an opportunity to bring its message and brand to life while showing consumers it cares about them.Related: Hello? Is Someone There? Why Customer Support Matters.3. Incorporating engineering driven by customers. When we first released our product, Wallet TrackR, we assumed all customers would use it with their wallets but we soon realized that customers were finding new, innovative uses.Likewise customers can discover new and unexpected use for any company’s product or even find previously unknown glitches. A few weeks ago, our company was alerted about a glitch in TrackR, such that the map would unexpectedly crash. Our customer-support representatives were able to collect vital information via Google Forms and we were able to provide the engineering team a detailed report so the bug was resolved quickly.4. Getting feedback from outside the office. For a resource-constrained startup, it is not always feasible or cost effective to conduct research with customers about what they really want from a product or service. Yet with a well-established customer support system, consumers turn to the company and say what works, what does not, the changes they’d like and more. By keeping customer support in-house, a company can have a wealth of information at its fingertips; entrepreneurs can easily glance over at a representative’s screen to see what a customer is saying.5. Countering the spread of bad news. Unlike the days of the Pony Express when news and information were shared relatively slowly, today’s technology enables communication from California to Sydney in mere seconds, thanks to social-media platforms and email. This also applies to customer support since a team is able to quickly share company news and updates on the fly as things change and information becomes more readily available.Most recently, several hundred of our company’s devices were shipped with the incorrect firmware. With our quick-thinking customer-support team and engineers on hand, we were able to quickly arrive at a solution, train each staffer, walk customers through the firmware fix and avoid future escalation or confusion.Just like engineering can make or break a startup, so can customer support. Which is why it is crucially important to not ignore this seemingly outdated part of a business. Related: Customer Support Is as Easy as 1, 2, 3 4 min read Growing a business sometimes requires thinking outside the box. April 30, 2014 Free Webinar | Sept. 9: The Entrepreneur’s Playbook for Going Global Opinions expressed by Entrepreneur contributors are their own. Register Now »last_img read more


Tag: 上海后花园千花

first_img The Canadian Press Posted by Thursday, May 10, 2018 Tags: Air Canada << Previous PostNext Post >>center_img CORNER BROOK, N.L. — There’s still hope for the lovestruck Michigan teen who asked Air Canada for a free ticket to see his Newfoundland girlfriend.C.J. Poirier’s bid for 530,000 retweets remained stuck at about 30,000 with just hours to go Wednesday, so Air Canada stepped in to extend the deadline – and added creative ways to help him to his goal.On May 1, Poirer had convinced Air Canada to give him tickets to visit his Newfoundland girlfriend – if he could manage to get a retweet for every resident of Newfoundland and Labrador.With the goal still far away, Air Canada extended the deadline for “a few days”, and dramatically widened the goal posts.“We’re helping @TheCJPoirier by donating ALL the retweets Air Canada has ever received! That’s 162,000 more retweets,” the airline said on Twitter.“Donate your own retweets: just tweet @aircanada a screenshot of your most retweeted tweets and we’ll count them towards #530KforBecca. Go!”More news:  Apply now for AQSC’s agent cruise ratesIn response, Poirer offered a crying emoji and this: “THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU.”Poirier, a 19-year-old barista from Clarkston, Mich., met Becca Warren of Corner Brook, N.L., online last year and they decided they wanted to meet in person after six months of texting.“Of all the girls I’ve had the chance to meet, I’m glad it was her,” Poirier said Wednesday.So Poirier took to Twitter, asking Air Canada how many retweets it would take for free round-trip tickets. Air Canada replied by asking what the population of Newfoundland was – and said it would take that many.As a backup plan, Poirier launched a GoFundMe page called #530KforBecca, in hopes of making his dream come true.He’s already received $388 of his $500 goal through donations.“I plan on going no matter what,” Poirier said in an interview before Air Canada’s 11th-hour extension. “She and I connect better than anyone in each other’s lives and I want to make every moment with her the best I can make it.”More news:  Canada raises travel warning amid escalating protests in Hong KongOn his GoFundMe page, Poirier said he dropped out of college, picked up a full-time job as a Starbucks barista and began streaming more often on his YouTube channel to save money to visit “the love of my life.”“I didn’t expect the campaign to take off as it did and I’m just thankful for everyone who’s helping us reach our goal,” Poirer said via Twitter message. Share Update: Air Canada takes pity on lovestruck teen, extends Twitter challenge deadlinelast_img read more